Activity

23rd Jan 2026 (06:06)
Federico V.
Staff
Hi there,

I appreciate your concerns about providing personal information online. Could you please use the link provided to send us your documents?

Please rest assured that these checks do not imply any mall-intent on your behalf personally.

Like most online businesses, our system performs a number of automated checks on every order we receive. These checks use a range of factors such as the email provider and activity of other internet users sharing your internet connection/ISP locally. In order to protect the security of all our customers from problems like identity and credit card fraud, we just need to perform these checks to confirm your identity. This is comparable to the common practice providing ID to the cashier in a physical shop when paying via credit card.

We have partnered with iDenfy.com to provide a secure, quick and convenient way to provide a copy of your ID online using any camera on your computer, laptop or smartphone.

You can be confident your documents will be collected and stored securely as our partners are fully certified with intentional GDPR and PCI-DDS data handling standards.

To complete the process please:

Visit this link: https://ivs.idenfy.com/api/v2/redirect?authToken=klVsvwZVSvOPFE42a93D48plWJfyJEVFm910YLzb
Follow the on-screen instructions to use your webcam or mobile phone camera to securely take a picture of your Government-issued photo ID
If you have any questions or concerns in the meantime, please don’t hesitate to let me know.

Best regards,

Federico V.
Customer Service
WHMCS, Limited

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